Frequently asked questions

Do you ship internationally?
Yes at this stage AVERX only ships to New Zealand and Australia, for shipping to other countries get in touch and we'll look at the available options.

Where are you based?
AVERX is based in Northland, New Zealand.

Where are your products shipped from?
Many of our products are shipped directly from international suppliers vetted by us.

How long does shipping take?
Shipping times vary depending on the product and destination country. Most orders arrive within 6–12 business days.

Will I receive tracking information?
Tracking is provided where available. Some smaller shipments may have limited tracking updates.

What materials do you focus on?
We primarily focus on durable materials such as titanium, aluminium and stainless steel selected for strength, corrosion resistance, and long-term everyday use.

What if there is an issue with my order?
Please contact us directly and we will do our best to resolve the issue quickly and fairly.

How can I contact AVERX?
You can contact us through the Contact page or by email contact@averxgear.com